Does Southwest Airlines need to compensate for damaged baggage?

A North Carolina man flying Southwest Airlines claimed the airline damaged his twin children's double stroller beyond safe use and was disappointed by the company's customer service response, which stated they only handle missing items, not damage. While Southwest's policy disclaims responsibility for minor damage, the Department of Transportation states airlines are liable for up to $4,700 for damages that occur under their control during domestic flights. After sharing his frustration online, viewers donated over $400 to help him purchase a new stroller and someone even lent him a stroller for the remainder of his trip.